Privacy Policy

At TheBuildersRoom, we are committed to protecting the privacy and security of our users—whether you are an individual builder, a contractor, a diaspora client, or a supplier. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or use our procurement and delivery services.

1. Who We Are

TheBuildersRoom acts as a trusted middleman and facilitator between customers and vetted suppliers in the construction industry. We are not a traditional open marketplace; rather, we curate and coordinate procurement to ensure quality and reliability for your projects in Ghana.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the platform, request a quote, or communicate with us.

• Personal Account Information: Name, email address, phone number, and password.
• Project & Delivery Details: Delivery addresses, project location coordinates, and site contact person details.
• Transaction Data: Details of the materials you request, quotes you accept, and payment records. Note: We do not store sensitive payment card information on our servers; payments are processed by secure third-party payment processors.
• Communications: Records of your correspondence with our support team or regarding your orders.

3. Usage of Monitoring Tools

We use application performance monitoring tools such as Sentry to identify and fix technical issues, ensuring our platform runs smoothly.

• These tools may collect technical data such as device type, browser version, IP address, and error logs.
• Occasionally, limited user-identifiable information (like a User ID) may be included in these logs to help us debug specific issues you might encounter.
• This data is used strictly for security, debugging, and service improvement purposes.

4. How We Use Your Information

We use the data we collect to:

• Process and manage your procurement orders and consolidated quotes.
• Coordinate deliveries with our logistics partners and suppliers.
• Verify the quality of materials through our checking processes.
• Communicate with you regarding order updates, delivery status, and platform changes.
• Prevent fraud and ensure the security of our platform.

5. Sharing of Information

We do not sell your personal data. We share your information only as necessary to fulfill our services:

• Vetted Suppliers: We share order details with suppliers to source your materials.
• Logistics Partners: We share delivery details (name, phone, address) with delivery teams to ensure your materials reach the site.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Retention

We act as a bridge for your construction needs, often over long project lifecycles. We retain your personal and transaction data for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

We respect your rights regarding your personal data, aligning with GDPR principles for our diaspora clients and the Data Protection Act of Ghana. You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions (e.g., maintaining transaction records for tax purposes).

To exercise these rights, please contact our support team.

8. Security

We implement appropriate technical and organizational security measures to protect your data. However, please be aware that no method of transmission over the internet is 100% secure.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@thebuildersroom.com
Location: Accra, Ghana